Frequently Asked Questions

You Aren't the First to Ask!

Whether you're new to online education or an old pro, you may have a question for us. In an effort to save you time, we've compiled some of our most frequently asked questions below. Just click on a question to read the answer, and if you don't find the answer you're looking for, don't hesitate to reach out to us.

Popular Topics

General

What are your hours of operation?

What are my payment options?

What is the process for reasonable accommodations/ADA accommodations?

What is your refund policy?

Courses

Can I use my tablet or phone to take the course?

Which browsers are compatible with your courses?

How do I sign up for courses?

Do you offer Real Estate Pre-Licensing courses?

How are your courses delivered?

How soon can I start my course after I purchase it?

Do you offer any corporate packages or bulk billing?

What is the course format for your Pre-Licensing, Post-Licensing, and CE courses?

I am licensed in multiple states. Can I take courses that will count for multiple license states?

Why has my course expired?

How do I access my courses?

When will my course be reported to the state?

How do I continue where I left off?

Can I print out a copy of the course?

How do I troubleshoot my course not working properly?

Can I extend my course?

How do I know when my course is complete?

Do I have to take an exam at the end of each course?

Are the exams proctored?

Do I have to complete the course all in one sitting?

What does seat time mean?

Can I start and stop my exam?

How long after I enroll do I have to complete my courses?

How do I get my Certificate of Completion for the courses I have completed?

Real Estate

Do you offer Real Estate Pre-Licensing courses?

I am licensed in multiple states. Can I take courses that will count for multiple license states?

What is reciprocity?

Does my state have reciprocity with other states?

Mortgage

What is the course format for your mortgage Continuing Education courses?

What is BioSig ID?

How do I reset my BioSig password?

How do I renew my mortgage license?

How do I renew my mortgage license if I am licensed in multiple states?

How do I find my NMLS ID number?

When will my courses be reported to NMLS?

How do I view the courses I’ve completed with The CE Shop?

How do I view courses that have been reported to NMLS?

What happens if I do not complete my courses before they expire?

Bookstore

Can I order a physical book to go with my course?

How long will it take to receive my order?

Appraisal

What is the expiration policy for appraisal?

Does each state renew on a schedule?

What is the license renewal process for each state?

Are biometrics required?

Are additional certificates available?

What are your Terms & Conditions?

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